George Grieve
George Grieve

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« "Big Bang" Theory | Main | Silt in the Distribution Channel »

January 30, 2007

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Somehow it has its advantages and disadvantages. Keeping it moderate of the use of machines is okay.

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In Japan, they have been working with under sheet with the population. for them to accept the idea that machine can co-exist with human and humanization of the machines.

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In Japan, they have been working with under sheet with the population. for them to accept the idea that machine can co-exist with human and humanization of the machines.

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In Japan, they have been working with under sheet with the population. for them to accept the idea that machine can co-exist with human and humanization of the machines.

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I'm always wondering why the universe keeps creating spheres in every creation, been a supernova, galaxy, planet, star, it is always a sphere, maybe we should pay attention to the sacred geometry that the ancient cultures use.

Peter Rousmaniere

You report that 70% of adjusters are over 40 years old today. I'm not sure what to make of it. If the figure was 60% ten years ago I'd be worried, but maybe it has not changed. Any comments?

Peter

Ian Turvill

Thanks for the plug. Your readers will find two articles on the topic at:

http://www.edmblog.com/weblog/2007/01/edm_could_be_a_.html

And

http://www.edmblog.com/weblog/2007/01/underwriters_ca.html

Todd Wenzel

George,
Congratulations on your blog initiative – I believe it will be a benefit to all who visit!

There is no doubt that we are reaching or have reached a critical confluence of technology, automation and business intelligence. We indeed have the technological ability to reproduce processes in computer systems that were traditionally the realm of humans. We can do this with ever increasing speed and sophistication thanks to the software tools that are now available. We can deliver it all in a “touch-less” manner, through a browser and be available to the client’s employees anywhere they choose to be on planet earth. The challenge we have is to not just replace our “human processes” with a digital analogy, but rather to understand *why* the human processes and procedures were constructed the way they were; then change them for the new reality.

You see, we naturally put policies (not the insurance types, the business types) and procedures in place as solutions to some limitations we observe in our environment. If we as consultants do our job well, we can use technology to diminish or remove the limitations. But if we do not help our clients change their thinking, which includes changing their processes and policies, then our technological solutions will not produce the fullest value (i.e. bottom-line results) for the client. At best we will automate a flawed process, at worst we could throw the client into severe chaos and have dramatic negative effects on the bottom line.

So, yes we can ask “What will it cost if we don’t change?”, but perhaps we should also ask “What will it cost it we don’t make the proper change?” Any improvement (as measured at the bottom-line) is a change, but not every change is an improvement (to coin another $10 phrase).

Todd Wenzel
President, Throughput Consulting, Inc.

Bobby Ahluwalia

George,
the blog is enlightening. As a heavy technologist but a neophyte P&C industry follower, it is interesting to see so much going on and the size of the opportunity.

Like you said the P&C industry is still run by old style procedural coding and could use a face lift.

thanks
Bobby Ahluwalia
Partner, Active Consulting Group, Inc.

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